Welcome to our comprehensive guide for troubleshooting Ring Doorbell Not Working issue. As an integral part of your smart home system, the Ring Doorbell provides a sense of security and peace of mind, offering real-time video feeds and alerts straight to your smartphone. However, like any other piece of tech, it may occasionally encounter issues like Ring Doorbell not working when pressed, which can hinder its performance.Ring Doorbell not working

Whether your Ring Doorbell doesn’t work, fails to detect motion, experiences Wi-Fi connectivity issues, or simply not turning on, this guide is here to help. We aim to address a range of common problems, offer possible solutions, and guide you through preventive measures to avoid future disruptions.

From the seemingly complex to the most straightforward issues, our mission is to provide you with the knowledge and tools needed to ensure that you don’t have to face the problem of Ring Doorbell not working, keeping your home secure and your mind at ease. So, let’s jump in and troubleshoot your way to a fully functioning Ring Doorbell.

How to Fix Ring Doorbell Not Working issue:

There could be several reasons why your ring doorbell stopped working. Some of these problems could be network-related, power-related, or due to the device’s settings. Here are the most common Ring Doorbell not working issues you might encounter and their possible solutions:

  • Wi-Fi Connectivity Issues: Ring Doorbell operates over your home’s Wi-Fi network. If your Ring doorbell stopped working, it may be due to weak or unstable Wi-Fi signal. Ensure the doorbell is within range of your Wi-Fi router, and that other devices can connect to the network.
  • Power Problems: If your Ring Doorbell is hardwired to your existing doorbell system, it may not be receiving adequate power resulting in Ring Doorbell quit working issue. Ensure that your transformer meets the voltage requirements of your Ring Doorbell. If you’re using a battery-powered Ring Doorbell, ensure the battery is adequately charged.
  • Motion Detection Settings: If your ring doorbell doesn’t work or alerts you of movement, you may need to adjust the motion detection settings through the Ring app.
  • Firmware Updates: Outdated firmware can cause your ring doorbell not working when pressed. Ensure your device is updated to the latest firmware through the Ring app.Ring Doorbell not working when pressed
  • Physical Blockages: If the camera view or motion sensors are blocked, it might result in Ring Doorbell stopped working issue, and it can also affect the functionality of your doorbell. Clear any obstructions and clean the lens of your Ring Doorbell.
  • Device Setup Issues: If your Ring Doorbell was not set up correctly, it might not function as expected, leading to Ring Doorbell not working issue. Ensure that the device has been correctly installed and set up via the Ring app.

If none of these solutions work and still your Ring Doorbell is not working, consider reaching out to Ring’s customer service for further assistance. Remember, while technology is there to make our lives easier, it isn’t without its occasional hiccups. With the right information and patience, most problems can be easily resolved, keeping your home safe and monitored.

Preventive Measures for Ring Doorbell Not Working:

To ensure your Ring Doorbell works smoothly without interruptions, you need to adopt certain preventive measures. Here are a few tips to keep your device running at its optimum:

  • Regular System Checks: To fix the Ring doorbell not working issue, routinely check the Ring Doorbell’s functionality to catch any potential issues early. This includes checking the Wi-Fi connection, ensuring the device is online, and testing the motion detection and video playback.
  • Maintain Strong Wi-Fi Connection: The Ring Doorbell relies heavily on a stable Wi-Fi connection. Place your router centrally in your home to maximize coverage, and consider using Wi-Fi extenders if needed.
  • Power Management: If your Ring Doorbell is hardwired, periodically verify the power connection. For battery-powered models, monitor the battery level regularly and recharge it when necessary.
  • Stay Updated: Always keep your Ring app updated to the latest version. The app updates may contain critical bug fixes and new features that can enhance your device’s functionality and reliability.
  • Clear Physical Surroundings: Regularly check for any physical obstructions that could block the Ring Doorbell’s view or motion sensors, such as growing plants, or dirt and debris on the device.
  • Firmware Updates: Keep your Ring Doorbell firmware up to date. Firmware updates often come with bug fixes and improvements that can enhance the performance and security of your device.
  • Regular Reboots: Periodically reboot your Ring Doorbell to ensure it’s functioning correctly. A simple restart can often resolve many temporary issues.
  • Secure Installation: Ensure your Ring Doorbell is securely installed and not exposed to harsh weather conditions. Extreme temperatures and moisture can affect its performance.

Preventive maintenance not only helps ensure the longevity of your Ring Doorbell but also enhances its performance, providing you with reliable and seamless home security.

How to Reset Ring Doorbell:

The Ring Video Doorbell Pro is a premium doorbell model that connects directly to your existing doorbell wiring. If you’re encountering issues, performing a factory reset Ring Doorbell might be the solution you need. Here’s how to do it:how to reset Ring Doorbell

  • Locate the Reset Button: The reset button on the Ring Video Doorbell Pro is located on the right side of the device.
  • Hold the Reset Button: Press and hold down the reset button for about 15 seconds.
  • Wait: Release the Ring Doorbell reset button and wait for the device to reboot. This process could take a few minutes. You’ll know the Ring Doorbell reset is complete when the light on the front of the device starts flashing.
  • Set up the Device: After the reset, you’ll need to set up your Ring Video Doorbell Pro again using the Ring app.
  • Open the Ring app and select ‘Set up a Device’.
  • Choose ‘Doorbells’.
  • Scan the QR code or the MAC ID on your Ring Video Doorbell Pro. If you can’t find the code or ID, select ‘Set up without Scanning’ and manually enter the information.
  • Follow the instructions provided in the app to complete the setup process.

Remember, a factory reset Ring Doorbell should be a last-ditch solution after you’ve tried other troubleshooting methods. If you’re still having issues with your Ring Video Doorbell Pro after a reset, don’t hesitate to reach out to Ring Customer Support for further assistance.

Please note: This process will erase all your settings, so it’s a good idea to jot down any specific configurations you want to remember.


In this digital age, it’s normal for technology to encounter occasional hiccups, and the Ring Doorbell is no exception. However, these issues shouldn’t take away from the overall security and peace of mind this innovative tool provides. We hope this blog has been helpful in addressing the common Ring Doorbell not working issues that can affect your Ring Doorbell’s functionality.Ring Doorbell stopped working

From Wi-Fi connectivity problems and power management to device setup issues, we’ve covered a range of potential issues and their solutions. We’ve also shared preventive measures to help avoid these Ring Doorbell stopped working problems and keep your Ring Doorbell functioning smoothly.

In the event that you need to reset your device, remember that a step-by-step guide is at your disposal to walk you through the process. If you’re still experiencing difficulties, don’t hesitate to reach out to Ring’s customer service, who are always ready to help.

Your home’s security is a crucial aspect of your well-being, and we’re confident that with the right guidance, you’ll be able to maximize the benefits of your Ring Doorbell. Thanks for joining us on this journey towards a safer and smarter home!

Explore our Ring Doorbell support page for comprehensive information and expert solutions to related issues, empowering your smart home security experience.

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